About us

WE INNOVATE & LEAD
WHILE OTHERS FOLLOW IN OUR FOOTSTEPS!

ASK Internet Technologies, or more commonly known as ASK IT, was established in 2015 by three passionate entrepreneurs wanting to change the landscape of how service delivery is done. Every client is a valuable asset and we strive to deliver the best possible service at all times to ensure a long-term relationship with each one.

Many ISPs want to expand their footprint as far as possible to grow the number of subscribers to the maximum. We have opted to concentrate our efforts and service to a smaller area, concentrating more on being the best in that area rather than trying to reach too far. This enables us to build a robust network for maximum performance. It also enables us to ensure fast turnaround times to get new customers connected and provide prompt after-sales support when required.

Access to broadband internet is no longer an option, it is part of everyone’s daily lives. To deliver that consistently to our customers, we have built in multiple incoming mainstream internet feeds. In the event that one feed should fail, traffic is automatically switched to a fail-over feed. Our network is built on fibre backhaul with delivery to clients by way of wireless technology. The service is referred to as Fixed Wireless Broadband opposed to Mobile Wireless Broadband, as offered by companies operating cellular networks. ASK IT is referred to as a “WISP” or Wireless Internet Service Provider. We are duly licensed by ICASA to build our own network infrastructure and deliver communication services. Our data service is delivered from our core operations in Teraco Cape Town. We own our own IP address space and provide all our clients with a free public IP address. We are also able to peer with numerous upstream services using our own Autonomous System Number AS328257.

Operating in collaboration with ASK Security, which has been providing monitoring and armed response services for close to 20 years in the area, we have teamed up to shake things up! Internet and Security may seem to be two completely different services but taking a closer look one realises that the two can no longer be separated. Control rooms make use of internet to send notifications to customers. Cameras (CCTV) are viewed remotely with internet access, whether by the client or the control room. Many alarm systems can now be activated remotely with an app via internet.

With the above in mind, we have restructured the services offered by both companies to provide our clients with an all-in-one solution that covers both your Internet and Security needs with one account. Doing so, we are able to offer deals that will amaze everyone. Keep an eye on our periodic specials or give us a call.

Get in touch to get connected and secured.

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Connectivity

We install your Wi-Fi equipment (antenna & router), do your wireless internet package setup and then you're online.

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F.A.Q.

Follow the link below to find answers to the questions that you have.

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VoIP

Unlike traditional fixed lines, your VoIP switchboard can be moved without requiring a change of telephone number.

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Our

Areas of Service

Pringle Bay
Betty's Bay
Rooi Els
Kleinmond
Fisherhaven
Affordable Internet to Everyone

ASK Internet Technologies has a direct aim of providing affordable internet to everyone because everyone deserves good quality internet access.

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Connectivity

Wireless Internet

No Telkom line-rental nor waiting for ADSL installations. We install your WiFi equipment (antenna & router), do your wireless internet package setup and then you're online. A optional monthly maintenance plan ensures your equipment is always operational.

Combine your internet subscription and your property's armed response & monitoring

ASK IT & ASK Security COMBO Packages Monthly Package Options
1Mbps Uncapped + Monitoring & Armed Response R500 per month 24 Months Fixed Period (Debit Order)
2Mbps Uncapped + Monitoring & Armed Response R700 per month 24 Months Fixed Period (Debit Order)
5Mbps Uncapped + Monitoring & Armed Response R900 per month 24 Months Fixed Period (Debit Order)
10Mbps Uncapped + Monitoring & Armed Response R1250 per month 24 Months Fixed Period (Debit Order)
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We are introducing our new combination packages, subject to a 24 month fixed - term agreement. These packages include your property’s armed response / monitoring and your wireless internet subscription. One invoice, one debit order and one technical team working together. All packages are Uncapped, Unshaped and Unthrottled, no fair use policy!

ASK IT - Contracts vs Month to Month

ASK IT Service Options Monthly Data Packages (VAT Inclusive)
Speed Data Monthly (DO) 12 Month Fixed Period (DO) 24 Month Fixed Period (DO)
1Mbps Uncapped R400 R350 R300
2Mbps Uncapped R600 R550 R500
5Mbps Uncapped R800 R750 R650
10Mbps Uncapped R1150 R1100 R1000
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All packages are Uncapped, Unshaped and Unthrottled, no fair use policy!

Wireless Internet Installations

Installations
R4500 Once Off Prepaid
R4000 Once Off Monthly Package
R3500 Once Off 12 Month Fixed Term Agreement
R3000 Once Off 24 Month Fixed Term Agreement
R3000 Once Off 24 Month COMBO Fixed Term Agreement
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Like most electronic devices, your equipment are affected by power-surges, the elements and electronic failures. Protect your equipment with our monthly Maintenance Plan. No call out fees, no hidden charges for R49pm.

We do provide special payment options for clients who may need equipment upgrades.

VoIP Systems

A VoIP Line is a direct line service used in conjunction with a VoIP telephone (desktop/cordless) or phone adapter (ATA) to make and receive calls.

VoIP Trunk and DDI

The VoIP Trunk is a multi-line service used in conjunction with either a VoIP switchboard or a gateway device connected to a traditional switchboard.

Systems

VoIP

Unlike traditional fixed lines, your VoIP switchboard can be moved without requiring a change of telephone number. We can supply either Geographic or Non-Geographic numbers or alternatively you can keep your existing Telephone Number and port it through the Network.

Automated Attendant • Call Detail Records • Call Divert • Call diverts in the event of connectivity failure • Call Flow – customise how calls are answered • Call forwarding • Call forwarding on extensions • Call Queuing • Call waiting (on compatible phones) • Choice between SIP or IAX2 protocols • Free fax-to-email service • Free voicemail-to-email service • Interactive Voice Response (IVR) • Internal Call Transfer at no cost, irrespective of where the extension is physically located
Keep your Telkom number by porting it to Switch Telecom • Multiple codec support • Multiple simultaneous calls (one per channel) • One telephone number • Optional Call recording per-individual basis • Pin codes if required for each staff member • Receive two simultaneous calls (on compatible phones) • SIP protocol: Multiple codec support • Switch Telecom local and International call rates • Time Based Call Routing • Voice mail for each extension • Voice mail to Email • Voicemail
  • A VoIP Telephone (desktop/cordless) or Analogue Phone Adapter (ATA)
  • A reliable Broadband internet connection
Destination Rate
On Network R 0.17
National R 0.30
Mobile R 0.59

All rates are quoted per-minute. Calls charged per second from the first second.
Peak – Monday to Friday 7am to 8pm. Off-Peak – all other times.

Destination VoIP Telkom Saving
On Network/Inter-branch R 0.17 R 0.46 69% *Note 1
Local R 0.30 R 0.46 45% *Note 1
National R 0.30 R 0.46 45% *Note 1
Mobile R 0.59 R 1.30 64% *Note 1

*Note 1: Savings are based on both the rates and the benefit of per-second billing.

Get in touch

Contact Us

Please contact us for enquiries or for support ( 7am to 9pm)

4C Harbour Road, PO Box 681, Kleinmond, 7195

+27 (0)28 125 0047

+27 (0)79 624 1887

https://askit.cc/

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Combo Deals Available, Combine your internet and armed response and save.

Home & Business alarm system quotations and armed response subscription rates here: ASK Security

F.A.Q.

Wi-Fi

1What is wireless internet?
It is the transmission of data using radio frequencies. WiFi is a technology that uses radio waves to provide network connectivity. A WiFi connection is established using a wireless adapter to create hotspots - areas in the vicinity of a wireless router that are connected to the network and allow users to access internet services.An antenna with a radio/router is installed on the outside of the client's house/business which then communicates/connects with one of our local high sites.
2What is Line of Sight (LoS)?
Line of sight is a clear path to one of our high sites, ensuring that the signal is not obstructed. Obstructed line of sight will cause the connection to fluctuate. Examples of obstructions are trees or buildings.
3How do I get connected?
ASK IT sends out a technician to do a Site Survey to confirm line of sight. If line of sight is confirmed the client's next step will be to complete our Service Agreement, accompanied by a copy a their ID and Proof of Residence. Our billing department will then invoice for the installation fee, as soon as we receive the Proof of Payment thereof we shall contact you to schedule the installation. The installation requires our team to mount an antenna on the roof/outside of the house and run a cable to the inside of your building, connecting to it's power-supply and then connecting to your access point (WiFi-Router). All your devices will get their internet feed from this router.
4My internet is not working, what can I do?
Make sure that the power supply to our equipment is powered on. Power Cycle the antenna and router’s power supplies. Plug out the power and reconnect power after 5 seconds. Ensure that the network cable is connected to your PC/Network. If it is just the one device that is not connecting to the internet, then firstly try to restart the device and check if it can connect to the internet after starting up again. If this does not help, please contact our support at 0796241887
5Is my Uncapped data package truly UNCAPPED?
Yes, when you are subscribed to any of our Uncapped Wi-Fi data packages your data is unlimited, only your speed is set at the specific package's rate.
6What internet speed do I need?
The speed of the service that you'll need depends on how you'd like to use the internet, as well as the number of devices you intend to have connected to your internet. Our 1Mbps package speed is perfect for checking emails, Whatapp and to use online services such as banking, and other day-to-day activities. However, if you like to watch videos online by streaming (such as Netflix, YouTube or ShowMax), or play games online with your PC/Laptop or with gaming systems (X-Box, PS3) or simply need to run a business, we recommend our faster 5Mbps Uncapped package. Higher speeds are also recommended if you have multiple devices that will be connected to the internet at the same time.
7How do I change speeds after I start your service?
Switching to a faster or slower speed is as easy as simply contacting us via email or call us with instructions for which package to activate which month. Your billing will then be adjusted accordingly. For upgrades within the same month our billing department will invoice according to the days remaining in the month. We can do package changes right from our office, so there’s no need to have a technician on site.
8Can I stop/suspend my account as needed?
If you need to stop the service for a given period simply let us know and we will configure the system accordingly and stop billing until you instruct us to reactivate the service.
9I stopped my account, is there a re-connection fee?
No re-connection fees for clients who communicated to us to stop their account until their return or need thereof.
10My router is asking for a password, does ASK IT keep track of Wi-Fi passwords?
No. We do not store any wireless keys, passwords, or IDs. If you do not know your password then the router will need to be reset, and then re-configured again with a name/SSID and Wi-Fi password.
11What happens if I reset my router to factory default settings?
If you press the reset button on your router, it basically wipes the router clean and resets it back to how it was out of the box. Any devices you had connected to it wirelessly will need to be connected again after configuring the router with a new SSID and Wi-Fi password.

F.A.Q.

VoIP

1What is VoIP?
VoIP uses the Internet to make phone calls, instead of the old-fashioned phone network (known as the PSTN, publicly switched telephone network).
2How does VoIP work?
VoIP converts the sound of your voice into data and uses Internet Protocol to send that data.
3What do I need to use VoIP?
You need a internet connection, a VoIP phone and an assigned phone number. A VoIP phone can be an IP phone, which is a phone designed to work with VoIP.
4How do I make and receive calls?
You just pick up the phone and dial the number you'd like to call, national and international and to answer the phone is just like any other as well.
5I am moving soon, can I take my VoIP with me?
Yes. VoIP phones work with an IP address. IP addresses don't have physical locations, so that means that you take your IP phone to any physical location that has high-speed Internet.
6Do I need a computer to use VoIP?
No. You do not need a computer to use VoIP. You can just use the phone.
7What are the advantages of VoIP?
There are several advantages to VoIP over a traditional phone service, such as, price, portability, and extra features.